Where can you find this feature?
It is as easy as making an espresso:
Log in to your account.
Go to the Community tab.
Choose the Thank-yous section.
Edit thank-you messages for one-time amounts and subscriptions.
What personalization is all about
By default, we send every supporter a standard email on your behalf. It is correct, but it is missing you. When you select “I want to personalize the email content,” you open an editor where you can write exactly what you feel. You can add emojis, format the text, and include links.
A few technical tips:
Preview. Before you confirm changes, send a preview to your own inbox to make sure everything looks perfect.
Images and files. Email clients display images differently, so instead of pasting an image directly, upload it to Google Drive or Dropbox and include the link in the message.
Do not forget to save. At the bottom you will find the SAVE button. Only clicking it activates the new message in the system.
How to use this message creatively? Case studies
A personalized message is the perfect place for more intimate communication. Only people who actually supported you will read it. How can you use that?
Bonus content. Share a link to an unpublished photo, a behind-the-scenes video, or a PDF checklist.
Community access. Paste an invite link to a private Facebook group or a Discord channel.
Direct contact. Add a Calendly link so supporters can book a short call with you.
Passwords and codes. Share a password to a hidden blog post or a discount code for your store.
Support tiers strategy. Your “VIP club”
This is a feature that can genuinely increase contributions. You can set the minimum amount at which the system sends your custom message. The default is 5 PLN.
Example: You set the threshold at 20 PLN. People who donate less receive the standard thank-you. But those who “buy a bigger coffee” get a message with an exclusive gift or a link to bonus materials. This is a great motivator for fans to support you with higher amounts.
Need ideas for your thank-you message?
Here are 3 ready-to-use thank-you templates you can adapt to your work. Each one uses a different approach, from pure gratitude to adding extra value.
Template 1
Hi.
I just got the notification about your coffee. Thank you so much. Thanks to support like this, I can spend more time editing and finding interesting guests.
As a small token of appreciation, here is a link to a folder where I share photos from the set and clips that did not make it into the last episode: [DRIVE LINK].
Thank you for being part of this community.
[Your Name / Channel Name]
Template 2
Hi.
It means a lot that you appreciate my work. Your support helps me create even better, more in-depth content for the blog.
As promised, here is access to my notes and checklist in PDF format that complements the latest article: [FILE LINK]. I hope you will find it useful.
If you have questions about my content, feel free to message me. I always make time for a quick reply for my supporters.
Best,
[Your Name]
Template 3
Hi.
Thanks for buying me a coffee. It is a signal that what I create resonates with you, and it gives me a huge boost to keep going. As a thank-you, I prepared a special phone wallpaper for my supporters featuring my newest design. You can download it here: [LINK].
What is new in the dashboard?
We keep working to make BuyCoffee.to as intuitive as possible. In recent weeks, we refreshed the Creator dashboard and added an FAQ section with answers to the most common questions.
We are listening. Do you have an idea how we could improve this feature even more? Or are you missing something in the dashboard? Email us anytime at info@buycoffee.to. We are building this service together with you.